Frequently Asked Questions

1. At what resolution should I save my photos and graphics?

Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed. Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

2. How do I go about getting an estimate from you?

The best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

3. Is white considered a printing color?

Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

4. Tips on how to save your design files?

Make them print ready and acceptable for us to print.

Saving your Corel Draw file as an Adobe Illustrator EPS

  • Embed all Images
  • Convert all your text/copy to outline fonts
  • Export as Illustrator EPS

  • Embed all Images
  • Convert all your text/copy to paths
  • Export as Illustrator EPS or PDF

    Saving your PageMaker file as an EPS
  • Embed all Images
  • Convert all your text/copy to outline fonts

  • Export your file as an EPS using the below settings:
  • Postscript Level 2
  • CMYK Mode
  • TIFF format and
  • Binary

    You will need to have the full version of Adobe Acrobat PDF. If you do have the full version of Adobe Acrobat PDF please follow the steps below. Under File, Print, select Adobe PDF writer Under Properties select Press Quality and Save your PDF. Otherwise, save your finished design as a pdf in Publisher and review to make sure everything looks right and all fonts are the way you want them, then send us the pdf.

    5. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

    6. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

    7. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

    8. What kind of work does our store do?

    Copy Services
    Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently.

    Printing Services
    From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.

    Finishing Services
    We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.

    Design Services
    We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.

    9. What types of files do you accept on disk and e-mail?

    We only accept files from the following applications:
  • Adobe Acrobat 5.0 (and under) - PDF Files (This type of files eliminates the need for fonts/artwork to be sent)
  • Adobe PageMaker 6.5 (and under) (If you have a higher version of Pagemaker, please save it as a 6.5 file)
  • Adobe Photoshop 7.0 (and under) (Please save files with a resolution of at least
  • 300 dpi - TIFF, JPEG, EPS, BMP formats accepted)
  • Adobe Illustrator 9.0 (and under)
  • (If you have a higher version of Illustrator, please save it as a 9.0 file)
  • Quark XPress 4.0
  • (If you have a higher version of Quark, please save it as a 4.0 file.)
  • Adobe Indesign 3.0

  • Adobe Acrobat 5.0
  • Indesign, Illustrator, Photoshop CS6
  • Microsoft Word
  • Publisher 2010
  • Excel
  • Power Point

  • 10. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.   See something not listed? There are many conversion processes for the output of different file formats. Just ask and we will be happy to assist you.

    Some of Our Great Services

    Business Printing

    Graphic Design

    Blueprint Copying

    Full Color Printing